FREQUENTLY ASKED QUESTIONS
Our handy FAQ covers everything you need to know. If you are still unsure, drop our friendly customer service team an email at: firstname.lastname@example.org
Chewwies Vitamins Questions
Do Chewwies contain any allergens?
We are free from the 8 major allergens:
No Eggs, Fish, Crustacean Shellfish, Dairy, Tree Nuts (e.g almonds, walnuts), Peanuts, Wheat or Soy
Are Chewwies vitamins suitable for vegans and vegetarians?
Yes. All of our gummy vitamins are made from Pectin rather than gelatin unlike other available gummies on the market. We use fruit based pectin as it is a much higher quality ingredient that digests better than gelatin. Our vitamin products are also suitable for vegans!
Are Chewwies Halal and Kosher?
Yes, Chewwies are 100% Halal and Kosher and contain no animal products. We are currently in the process of certifying our gummies with HMC. We understand the importance of Halal for our muslim customers, you can rest assured our products contain no animal products and have no traces of Alcohol.
Are Chewwies gluten-free?
Yes. All of our vitamins are gluten free!
Are Chewwies Non-GMO?
Yes. We take pride in supplying GMO-free vitamins to our customers. We wouldn’t have it any other way.
Are Chewwies suitable for children with nut allergies?
Yes, Chewwies are completely nut-free.
Are Chewwies sugar free?
Yes, our products are sugar-free. This helps prevent tooth decay and the damaging health effects of a high sugar intake.
Are Chewwies yeast and lactose free?
Yes Chewwies products are free from yeast and lactose.
Why Pectin rather than Gelatin?
Gelatin free vitamins are in high demand for variety of reasons including health and religion.
Pectin is found naturally in fruits and vegetables, whereas gelatin is obtained from animals. Adults and children can benefit from consuming products with pectin as an alternative to gelatin in many ways:
- Pectin allows a lower sugar content in making food products and supplements
- It helps lower the risk of diabetes
- Pectin helps with the lining of the gut
- It is a source of nutritional dietary fibre, considered to be important as part of a childs development.
- Pectin acts as a natural probiotic
Would consumption of Chewwies in higher quantities than a normal result in any side effects?
The likelihood of side effects from over consumption is extremely low, since most vitamins are water soluble and flushed out from the human body. Do not exceed the recommended daily intake. In case of overdose, seek medical advice immediately. Seek professional advice before consuming, if your child is under medical supervision or suffers from any food allergies.
Is there any risk of tooth decay?
Chewwies are sugar-free and are made of natural flavour and colours.
What payment methods can I use?
We accept all major credit and debit cards, including MasterCard, Visa, Maestro, Visa Electron and Solo. We also accept PayPal payments.
How do I cancel or amend my order?
If you need to make a change or cancel your order after it has been paid for, please contact our customer service team by email at email@example.com Please be aware that orders will be picked and packed very quickly, we advise you to contact us as soon as possible to avoid disappointment.
Delivery & Returns
What is Chewwies 100% satisfaction guarantee?
We offer a 14-day money back guarantee.
At Chewwies we are committed to providing the best quality and value.
We want you to be 100% satisfied with every purchase you make from us. If you are not satisfied with your product, simply return the product to us within 14 days of receipt and we will exchange or refund you.
How much will my delivery cost?
We offer Free UK Delivery for orders over £29.
|Delivery||Cost||Target delivery times|
|UK (Royal Mail Standard)||£2.99||Approx. 3-5 working days|
|Rest of Europe - Royal Mail||£7.99||Up to 7-10 working days|
|Rest of World - Royal Mail||£10.99||Up to 21 working days|
When will my order be dispatched?
All UK orders placed before 11am are normally dispatched same day, however we ask that you allow advised times above for the product to be delivered to your door.
For deliveries to Europe, please allow up to 10 working days for delivery.
For rest of the world, please allow up to 21 days.
I’ve received the wrong order
In the event that you receive the wrong items, please let us know and we will post the correct items to you immediately. Email us at firstname.lastname@example.org, please include your order number and full name.
My order was damaged in transit
A damaged or broken outer box will not affect your vitamins. However, if your items are damaged in transit, please contact us.
Can I return my order?
If for any reason you are not satisfied. You may return any unopened supplements to us within 14 days of receipt.
How long will it take for my refund to be credited to my bank or PayPal account?
All refunds should appear in your bank account within 7 working days of being processed. Please be aware that refunds will not be processed until the returned items have been received at our warehouse.
Subscribe & Save
How often will i receive my order?
On receipt of your order we will dispatch your first pack immediately. Thereafter, your item(s) will be dispatched as frequently as you prefer. You are in full control of your subscription frequency. We do recommend 4 weeks, this allows a continuous supply of vitamins for your child.
Is it possible to pause my subscription?
You can pause your subscription at anytime. Just login to your account and amend, pause or cancel. Alternatively, contact us and we will be more than happy to do this for you.
How do i pay for my subscription?
Subscriptions are set up using a credit or debit card. This card will then be used to pay for future subscriptions. All card data is stored under the highest level of security and cannot be used for any other purpose other than for subscription re-billing.
How easy is it to cancel my subscription?
You can cancel your subscription at any time after your minimum of 3 subscriptions have lapsed. It’s easy to cancel from your account settings. Alternatively, simply contact us at email@example.com and our friendly customer service team will happily cancel your subscription for you.
Chewwies® was founded and established by a group of dedicated and committed healthcare professionals, who found it increasingly difficult to provide their children with healthy supplements which suited their dietary requirements and religious obligations.
The majority of vitamins and supplements available are derived from either gelatine (porcine) or other animal sources. They may contain sugar, or come in tablet forms which children find difficult to take.
We have combined our efforts to research extensively and bring to you the most pure, suitable for vegan, vegetarian, halal and kosher products.
Our soft, chewy formulation is easy and fun for children to take regularly.
All of our products are free from sugar, gelatine, alcohol, gluten, dairy, allergens, artificial colours, flavours and preservatives..